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Privacy Policy
This Privacy Policy explains how Raptor77 Casino may collect, use, store and protect information about players who visit or use the website. It also explains the choices available to players regarding their personal information. We aim to handle information responsibly, transparently and only for appropriate business, legal, security and service purposes.
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Information we may collect
When you browse the website, create an account, play games or contact support, Raptor77 Casino may handle information that relates to you. The type and amount of information collected can depend on the services you use, the actions you take and the information required to operate an online casino safely and lawfully. We seek to collect information that is relevant to these purposes and avoid requesting information that is not reasonably needed.
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Account and contact details
This may include details such as your name, date of birth, residential or contact information, account login details, player preferences and records of communications with customer support. We may also keep information about responsible gambling settings, account status and other choices made through your account.
Identity and verification information
To help confirm a player’s identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address or other information needed for verification and anti-fraud checks. Verification information should be submitted only through the approved account or support process.
Payment and transaction records
We may handle records about deposits, withdrawals, wagers, gaming activity, payment methods, transaction references and related account activity. Payment providers may process payment information under their own privacy terms. We may receive information needed to confirm, reconcile, investigate or support a transaction, without necessarily receiving or storing complete payment card details.
Technical, device and cookie data
When you use the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, session activity, referral information and security event records. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect accounts.
Information from other sources
Where appropriate, we may receive information from payment services, identity and verification providers, fraud prevention services, analytics providers or other service partners. We may also receive information when you communicate with us through support channels or interact with the website.
How and why information is used
Personal information may be used to provide, administer and improve the website and casino services. Our use of information will depend on the relevant circumstances and the service involved. Common purposes include the following:
- Creating, maintaining and administering player accounts.
- Processing deposits, withdrawals and other account transactions.
- Providing games, account features, customer support and service communications.
- Confirming identity, age, account ownership and eligibility.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
- Monitoring website performance, troubleshooting faults and improving user experience.
- Managing responsible gambling tools, restrictions and player safety processes.
- Sending service messages, account notices and operational updates.
- Sending marketing communications where permitted and where the required permission or other lawful basis applies.
- Meeting record-keeping, compliance, dispute-handling and other legal obligations.
- Protecting the rights, property, safety and security of players, the website and relevant service providers.
Information may be combined from different sources where this is reasonably necessary for account administration, verification, security, support or legal compliance. We do not use personal information for purposes that are incompatible with the reason it was collected, unless permitted or required by applicable requirements.
Marketing communications
If you have agreed to receive marketing, we may use relevant account or activity information to send updates, promotions or other communications that may be of interest. You can withdraw consent to marketing at any time by contacting support@raptor77casino-online.top. You may also use an unsubscribe or preference option included in a marketing message where available. Service and security messages may still be sent when they are necessary to operate or protect your account.
Cookies, sharing and information security
Cookies and similar technologies
Cookies are small data files placed on your device when you visit a website. Some cookies are necessary for account access, navigation, security and core website functions. Other cookies may help remember settings, measure website use, personalise content or support marketing and analytics. The availability and operation of some website features may be affected if certain cookies are blocked. Players can manage, restrict or delete cookies through their browser settings. Browser settings may also allow you to receive a notice before cookies are stored.
When information may be shared
We may share relevant information with service providers and professional partners that help operate the website and provide services. These may include payment and transaction providers, identity verification services, fraud and security providers, technology and hosting providers, customer support services, analytics providers and communications services. Such parties should receive information only as reasonably needed for their assigned functions and may be subject to confidentiality, security or privacy requirements.
Information may also be disclosed where necessary to meet a legal or official requirement, respond to a valid request, investigate suspected fraud or unlawful activity, enforce applicable terms, protect a person from harm, or protect the security and integrity of the website. If the business or its operations are reorganised, transferred or combined with another service, relevant information may be transferred as part of that process, subject to appropriate protections.
Security
We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, misuse, loss, alteration or disclosure. These measures may include access controls, account security processes, monitoring and secure handling procedures. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
International handling
Some service providers or technical systems may be located outside Australia. Where information is handled across borders, reasonable steps should be taken to apply suitable privacy and security safeguards, taking account of the nature of the information and the service being provided.
Your privacy choices and data rights
Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These may include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent where processing is based on consent.
How to make a request
To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@raptor77casino-online.top. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request. This is a security measure designed to help prevent information being disclosed to the wrong person.
We will review and respond to privacy requests within a reasonable timeframe, subject to applicable requirements and the complexity of the request. In some situations, a request may be refused, limited or delayed where permitted or required, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with a legal or record-keeping obligation. If a request cannot be completed in full, we will aim to explain the relevant reason.
Account closure and retention
You may ask for your account to be closed through the available support process. Closing an account does not automatically mean that every record can be deleted immediately. Some account, identity, transaction, security and communications records must be kept for a period required by law, even after an account is closed. Records may also be retained where reasonably necessary to resolve disputes, prevent fraud, protect security, enforce applicable terms or establish, exercise or defend legal claims.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new information or using new features. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by applicable requirements.
If you have questions about this Privacy Policy or how your information is handled, please contact support@raptor77casino-online.top.
